Cancellation and refund policy

Cancelling your membership

1. Open your dashboard and choose Cancel membership.
2. Confirm on the next screen. That's it.

You keep your plan and any remaining charges until the end of the period you've paid for, then billing stops. We email a confirmation with the date your access ends. You can also cancel by emailing info@voltrunnerev.com.

Refunds

• Annual plans: cancel within 14 days of paying and before using a charge, and we refund you in full.
• Otherwise, we don't refund partial periods, and your plan runs to the end of the period you've paid for.
• If we fall short, for example we miss your window or can't complete a charge for a reason on our side, the charge isn't counted and we'll rebook you. If we can't rebook you within a reasonable time, we'll credit or refund that charge.
• Refunds go back to your original payment method, usually within 5 to 10 business days.

Cancelling a booking

Reschedule or cancel a booked charge for free up to 2 hours before its window. Later cancellations, or visits where we can't reach your car because of missing access information, count as a used charge.

Full details are in our membership terms.